We’ll be in Edinburgh for the festival season, working alongside venues, technicians and production teams from fit-up onwards.
On this page you'll find resources to help you prepare for your time in Edinburgh, including online training materials, video tutorials and downloads that you can explore before you arrive.
You'll also find details of the support available throughout build, programming, previews and performances, with our team on hand to help with troubleshooting, networking, system setup and more.
Looking ahead, we'll be running a series of informal training sessions in mid-August, giving you the chance to develop your skills, explore new workflows and get hands-on with the latest ETC tools and technologies.
.png?width=800&height=500&name=How%20we%20can%20help%20(1).png "How we can help (1)")
Whether you're working with a fixture, a gateway or a complete control system, our team is on hand to provide training, technical support and practical advice whenever you need it.
Need a hand? Our ETC Support Team is available throughout build and previews, and across the festival season.
Call our dedicated Edinburgh helpline: +447957039919
On-Site Support
From 29th July, we’ll be on-site throughout get-in and the pre-production period, ready to help if you need a hand. Just give us a call and we’ll do what we can to support you.
We can help with:
- Console troubleshooting
- Quick programming tips and fixes
- Fixture mode issues
- Network support
And yes — calling the ETC Support Team gets you help and swag!
Showfile Health Checks
Shows just opened? Take advantage of our showfile health checks.
Throughout the festival season, bring your Eos showfile (on your own USB or provided by your friendly ETC support team), and we’ll help you tidy things up, streamline your programming, and share a few useful tips and tricks along the way.
We can help you:
- Run rig checks
- Organise and palletise your data
- Get your showfile in good shape for running shows smoothly
Informal training sessions
Got the lighting bug and want to learn more? Once the tools are down and the programming gloves are off, join us for informal training sessions — a relaxed chance to ask questions, pick up new workflows, and explore new ideas.
No pressure — just short, focused sessions to help you upskill.
We're planning a series of training sessions between 12th–18th August, including:
Eos Essentials:
- Patching
- Colour tools
- Intro to lighting design
- Intro to networking
- Submasters
- Effects
- Reference data
- Marking
Eos Advanced:
- Magic sheets and macros
- Augment3d
- Pixel mapping and VMS
- Busking tips
We're putting the finishing touches on the schedule, including times and locations. Register your interest below and we'll keep you updated.
